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Summary of Rivals Customer Service Calls

84 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
00:27 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Rivals to Ask about:

Activation/ Cancellation:

  • “Can’t renew my membership”
  • “To cancel my subscription ASAP”
  • “Cancel subscription before the next renewal”

Account:

  • “Problems with my account”
  • “Can not log in”
  • “User name @password”

Payments and Charges:

  • “Update billing & forgot password”
  • “A charge of 99.00 has hit my account and i did not order rivals”
  • “Billing question”

Cards:

  • “Update credit card”

Staff:

  • “No service”

Other:

  • “Cant find app”
  • “Cant get into rivals purdue”
  • “Message board denied entry”

Rivals Rating Stats

1.7 out of 5 stars
based on 18 reviews
See all 34 reviews

Rating stats

  1. 10 reviews
  2. 6 reviews
  3. 0 reviews
  4. 2 reviews
  5. 0 reviews

About Rivals

Top 5 Rivals Services

Customer Care

Top 5 Rivals Products

Subscription, Account, Website

Top 5 Likes about Rivals

Publisher gave good information until recently, Pubisher very knowlegable, Powermizzou, Originally liked the message board

Top 5 Dislikes about Rivals

Can not cancel service via phone and chat does not work, Unable to unsubscribe, No available navigation buttons, Fact that the phone number doesnt work

Summary

Rivals.com specializes in college football and basketball recruiting. The company was founded by Jim Heckman in November 1998. Its headquarters is based in Seattle, Washington, United States. It serves subscribers worldwide. Rivals.com is a subsidiary of Yahoo Inc. The company provides national player rankings, player cards, searchable player database, official visit lists, and online video highlights. It organizes Rivals Camp Series with underclassman questionnaire. Customer support is provided by email. The company also offers jerseys, hats, bags, collectibles, cups, and other products. It ships items worldwide through Landmark Global. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service.

Rivals reviews and complaints

Rivals is ranked 51 out of 576 in Sport category

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