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Summary of Rivals Customer Service Calls

58 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
00:30 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Rivals to Ask about:

Cancellation:

  • “Cancel”
  • “I have two subscription and I wanna cancel the one I had for West Virginia”
  • “Cancel service”

Payments and Charges:

  • “A charge of 99.00 has hit my account and i did not order rivals”
  • “Billing question”
  • “Unauthorized debit”

Account:

  • “I can't access my account”
  • “Problems with my account”

Staff:

  • “No service”

Other:

  • “User name @password”
  • “Message board denied entry”
  • “Need info on vaccum sealer”

About Rivals

Top 5 Rivals Services

Customer Care

Top 5 Rivals Products

Subscription, Account, Website

Top 5 Likes about Rivals

Publisher gave good information until recently, Pubisher very knowlegable, Powermizzou, Originally liked the message board

Top 5 Dislikes about Rivals

Can not cancel service via phone and chat does not work, Unable to unsubscribe, No available navigation buttons, Fact that the phone number doesnt work

Summary

Rivals.com specializes in college football and basketball recruiting. The company was founded by Jim Heckman in November 1998. Its headquarters is based in Seattle, Washington, United States. It serves subscribers worldwide. Rivals.com is a subsidiary of Yahoo Inc. The company provides national player rankings, player cards, searchable player database, official visit lists, and online video highlights. It organizes Rivals Camp Series with underclassman questionnaire. Customer support is provided by email. The company also offers jerseys, hats, bags, collectibles, cups, and other products. It ships items worldwide through Landmark Global. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service.

Rivals reviews and complaints

Rivals is ranked 55 out of 596 in Sport category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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