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Rivals - Poor service

This company is very poorly run and you are unable to contact anyone at their main office
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1184691
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I had an annual subscription in 2012 which I canceled in 2013. In 2015 my credit card was billed without my knowledge, and when I called they agreed to refund 99.95. I forgot about it and recently discovered that not only was that refund never made, but that two more...
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1.0
I liked
  • Originally liked the message board
I didn't like
  • Unable to unsubscribe
  • Can not cancel service via phone and chat does not work
#1180889
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Rivals has been charging my credit card $9.95 each month for years and I have not been able to access the content because the recover password / userid format requires a Yahoo email address that I do not have and do not desire to create. Rivals provides no phone number...
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2.0
#1174657
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Rivals - Double Billed

Went to renew my Volquest subscription and was billed for both Volquest and TNVarsity. Explained I only wanted VolQuest on main board hoping Brent Hubs could intervene. nothing went to contacts and they sent back a email saying you ordered both. Is there not a human being to talk to. If they don’t credit my card back I’m done with rivals
#1167169
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This site is somewhat of a bait-and-switch model. You can register and pay but try to unsubscribe??? Forget about it. I can't tell you how difficult it was for me just to find a way to contact their member services staff. And when I did reach a customer service...
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1.0
#1165384
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Rivals - No chat

By web site_phone ive beeb a member for 10 yrs or more. Need to get some ome to help me. Please contact me at email ari.lewis2017@gmail.com. this is my fianc'e phone. Or cl me at 5713811121. Hubert lockart
1.0
Details
Advertised vs Delivered
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Website
#1102432
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I have tried for two weeks to get into my paid subscription, and changed password ten times to no avail. cannot get in. NO way to talk to a person...spent eight hours today trying to do so. Even here they require you to write 100 words to file a complaint. I would love...
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1.0
Rivals, Kentucky
#1088887
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Short Review on February 07, 2017

Needs to start my account started back make a payment
3.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Website
#1004423
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Before you give them your credit card know that their phone number is not a working number, the web based ability to cancel returns "not a valid entry". It appears to me all I can do is cancel my credit card to get out of the recurring billing. So I cancelled to stop...
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1.0
#1001269
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Contact Rivals

Mailing Address:
Rivals.com c/o Eric Winter
2400 Broadway, Suite 400
Santa Monica, California 90404
United States
Phone:
(866) 274-8257
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Rivals Products and Services

It is impossible to cancel monthly subscriptions. They autorenew for one, and when you try to contact them to cancel you can't. There is no phone number, they will not cancel via email and specify it needs to be done via chat. Chat works some days, and then you get...
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1.0
#1000350
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