Billing Practices

This site is somewhat of a bait-and-switch model. You can register and pay but try to unsubscribe???

Forget about it. I can't tell you how difficult it was for me just to find a way to contact their member services staff. And when I did reach a customer service representative -he was not permitted to cancel my partner's membership - despite my partner's chronic illness. Nor was he permitted to accept my Power of Attorney on behalf of my partner.

This has been a long drawn out process. We finally went through our credit card company to declare the charge fraudulent.

BE MINDFUL of such business practices. Sorry we were ever involved with this service.

Product or Service Mentioned: Rivals Subscription.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $200.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 09.
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